Privacy and Refund Policy of Tax IQ Academy, LLC
Last Updated: 06/01/2026
Tax IQ Academy, LLC (“Tax IQ Academy,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website (the “Site”) and any services provided through the Site (the “Services”).
1. Information We Collect
We collect information you provide directly to us, such as when you register for an account, enroll in a course, or communicate with us. The types of information we may collect include your name, email address, mailing address, phone number, payment information, PTIN and any other information you choose to provide.
2. Use of Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve the Site and Services;
- Process and fulfill your course enrollments and other transactions;
- Communicate with you about your account and our offerings;
- Respond to your inquiries, comments, and requests;
- Send you promotional communications and other information about our products and services; and
- Monitor and analyze trends, usage, and activities in connection with the Site and Services.
3. Disclosure of Information
We may disclose your information to third parties as follows:
- With service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support;
- In response to a subpoena, court order, or other legal process;
- To protect our rights, property, or safety, or the rights, property, or safety of others;
- With your consent or at your direction; and
- IRS for continuing education credits
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
4. Refund Policy
If you are not satisfied with your online course or bundle, you may request a full refund of the purchase price, less any processing fees and shipping charges (if applicable), within seven (7) calendar days of the original purchase date, provided no downloadable course materials have been accessed or downloaded, no certificate has been issued, and no Continuing Education (CE) credit has been reported.
Once any downloadable course materials have been accessed or downloaded, the course is considered delivered and is no longer eligible for a refund or store credit.
All refund requests must be submitted in writing to support@taxiqacademy.com within the applicable eligibility period. Requests received after seven (7) days, or that do not meet the requirements of this policy, will not be approved.
White Label Partner Program Refund Policy
Due to the customized and fulfillment-based nature of our White Label products, all sales are final. This policy applies to both the White Label Site Partner Program and the Instructor’s White Label Program.
Refunds, cancellations, exchanges, and store credits are not permitted once an order has been placed, whether paid in full or through an approved payment plan.
By purchasing a White Label product, you acknowledge and agree that work begins immediately following your purchase and that your order is not eligible for a refund.
5. Third-Party Links and Services
The Site and Services may contain links to third-party websites, products, and services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of those third parties before providing any information to them.
6. Security
We take reasonable measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Children’s Privacy
The Site and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to have that information deleted.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the updated Privacy Policy on the Site. Your continued use of the Site or Services after any such changes constitutes your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@taxiqacademy.com
By accessing or using the Site or Services, you agree to be bound by this Privacy Policy, including our no refund policy. If you do not agree to this Privacy Policy, you may not access or use the Site or Services.
Complaint Resolution
Please call 866-256-1746 or email support@taxiqacademy.com to submit all complaints or concerns. All complaints will be carefully reviewed for resolution within three business working days.